You can check to see which version of Paper Tiger you are running by clicking Help at the top menu, then select About Paper Tiger. You should see in the dialog box, your build and your serial number.
Effective July 31, 2014, support ends for assistance in converting Paper Tiger version 3 and older databases. We will continue to assist in converting the older databases as long as possible, but we cannot guarantee the success rate. We are already running into instances where there is damage to the old database, and we cannot repair in order to convert. We will end support for converting 3.0 and older databases on July 31, 2014, but again, we cannot guarantee the success rate of conversion until then. See this knowledge base article for Converting 3.0 or Older Database ‘.PTD’ to version 4.1.
NOTE FOR 64 BIT MACHINE USERS USING VERSIONS 3.0 OR LOWER:
If your computer is running on 64 bit OS systems, Paper Tiger cannot convert 3.0 or older databases to version 4.1.29. In order to convert them into version 4.1.29, please send your old database to our technical support team at support@thepapertiger.com until July 31, 2014.
The time to upgrade is now. We have extended Paper Tiger sale throughout May. Upgrade to Paper Tiger desktop version 4 or switch to Paper Tiger Online Pro or one of the multi-user accounts NOW to take advantage of the sale.
If you are already in version 4 (4.0 or 4.1) of Paper Tiger, you can update to the latest build (4.1.29) with no additional cost by opening Paper Tiger, and click on the Help button at the top menu, select the option to Check for Updates. This should take you through the update process, but if not, you can also check for updates using the following link:
http://www.thepapertiger.net/papertigernet/UserCheckforUpdates.aspx
When updating Paper Tiger 4.1:
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1. Be sure to log on as the Windows Administrator (recommended) or with an account that has administrative rights (the Paper Tiger software must be installed by an Administrator)
2. Disable any anti-virus software along with any other running programs that may interfere with the installation process then turn your anti-virus back on after installation has completed.
3. You may need your serial number and you may need to restore your .BAK or .CSV database file. Below are knowledge base articles you might find helpful in converting or restoring your database.
Please email support@thepapertiger.com if you have questions about your version of Paper Tiger desktop edition, or need help when purchasing an upgrade.
Open Paper Tiger and export or create a backup file of your current Paper Tiger database to ensure you have the latest changes in your database. Network edition users will need to open Paper Tiger as the Administrator.
Version 3 or older users should upgrade to Version 4.1.29 or choose a monthly or yearly subscription of Paper Tiger Online, (Pro plan for single users or one of the multi-user plans for your office needs), via our website Pricing Page.
Convert your database from your previous version into your upgraded desktop version, or email your database to support@thepapertiger.com for importing to Paper Tiger Online. See this knowledge base article for instructions on how to prepare your database for importing into Paper Tiger Online.
IF YOU NEED ASSISTANCE WITH THIS MIGRATION, CONTACT US VIA OUR SUPPORT PORTAL or EMAIL at support@thepapertiger.com.
Thank you!
The Monticello Corporation, makers of Paper Tiger Filing System software
