You can check to see which version of Paper Tiger you are running by clicking Help at the top menu, then select About Paper Tiger. You should see in the dialog box, your build and your serial number.
Effective July 31, 2014, support ends for assistance in converting Paper Tiger version 3 and older databases. We will continue to assist in converting the older databases as long as possible, but we cannot guarantee the success rate. We are already running into instances where there is damage to the old database, and we cannot repair in order to convert. We will end support for converting 3.0 and older databases on July 31, 2014, but again, we cannot guarantee the success rate of conversion until then. See this knowledge base article for Converting 3.0 or Older Database ‘.PTD’ to version 4.1.
NOTE FOR 64 BIT MACHINE USERS USING VERSIONS 3.0 OR LOWER:
If your computer is running on 64 bit OS systems, Paper Tiger cannot convert 3.0 or older databases to version 4.1.29. In order to convert them into version 4.1.29, please send your old database to our technical support team at support@thepapertiger.com until July 31, 2014.
The time to upgrade is now. We have extended Paper Tiger sale throughout May. Upgrade to Paper Tiger desktop version 4 or switch to Paper Tiger Online Pro or one of the multi-user accounts NOW to take advantage of the sale.
If you are already in version 4 (4.0 or 4.1) of Paper Tiger, you can update to the latest build (4.1.29) with no additional cost by opening Paper Tiger, and click on the Help button at the top menu, select the option to Check for Updates. This should take you through the update process, but if not, you can also check for updates using the following link:
http://www.thepapertiger.net/papertigernet/UserCheckforUpdates.aspx
When updating Paper Tiger 4.1:
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1. Be sure to log on as the Windows Administrator (recommended) or with an account that has administrative rights (the Paper Tiger software must be installed by an Administrator)
2. Disable any anti-virus software along with any other running programs that may interfere with the installation process then turn your anti-virus back on after installation has completed.
3. You may need your serial number and you may need to restore your .BAK or .CSV database file. Below are knowledge base articles you might find helpful in converting or restoring your database.
Please email support@thepapertiger.com if you have questions about your version of Paper Tiger desktop edition, or need help when purchasing an upgrade.
Open Paper Tiger and export or create a backup file of your current Paper Tiger database to ensure you have the latest changes in your database. Network edition users will need to open Paper Tiger as the Administrator.
Version 3 or older users should upgrade to Version 4.1.29 or choose a monthly or yearly subscription of Paper Tiger Online, (Pro plan for single users or one of the multi-user plans for your office needs), via our website Pricing Page.
Convert your database from your previous version into your upgraded desktop version, or email your database to support@thepapertiger.com for importing to Paper Tiger Online. See this knowledge base article for instructions on how to prepare your database for importing into Paper Tiger Online.
IF YOU NEED ASSISTANCE WITH THIS MIGRATION, CONTACT US VIA OUR SUPPORT PORTAL or EMAIL at support@thepapertiger.com.
Thank you!
The Monticello Corporation, makers of Paper Tiger Filing System software
Paper Tiger Tech Support Portal is Now Live!
by Andrew Solomon of Paper Tiger Tech Support Team
The Paper Tiger Filing System Software technical support team has been in the midst of creating an interactive support page, to assist customers in Paper Tiger technical issues. This new Paper Tiger tech support portal is now live and we believe that the functionality will improve our customers’ experience in resolving questions or issues they have with Paper Tiger Filing System Software.
The support site is divided into two main sections, Paper Tiger Desktop and Paper Tiger Online. So if a Paper Tiger user has a question or an issue with their Paper Tiger Desktop application, he/she would enter the Paper Tiger Desktop portal. Each portal is customized to assist users in troubleshooting issues depending upon the platform of their software. By searching our frequently asked questions knowledge base section on our site, the customer will be provided an immediate answer and most issues can be solved without opening a support request ticket. The Paper Tiger Support FAQ is not just your average list of commonly asked questions. The functionality has been optimized by our very own Paper Tiger Software engineers to present the user with the most relevant and common troubleshooting issues and articles in order to get to resolution faster.
Search and See as You Type
We wanted to build a support page where users can get what they need in a fast and efficient way. The Paper Tiger Support portal is built with a powerful live search engine, which is able to scrub our entire knowledge database and return the most accurate search results with easy to see keyword-highlighting. Please give our support portal a try the next time you have any Paper Tiger questions or issues.
Open a Ticket:
Paper Tiger Support team guarantees that our well developed support articles will ratify 95% of your Paper Tiger issues, but in rare cases when our support pages are unable to assist you, don’t hesitate to open a ticket with our technical support gurus. After completing and submitting a short form, a Paper Tiger technician will be able to process your request, and handle your situation appropriately. This will give our technicians a greater understanding of exactly what the client needs, and will enable us to deliver the best customer service possible and in a more efficient manner. Users can also attach as many databases and screen shots as they may need to any support ticket filled to assist our tech support reps in responding to issues more efficiently and effectively.
Thank you for using Paper Tiger Filing System Software for Document Management!
