[audio:http://www.thepapertiger.com/blog/wp-content/uploads/2010/12/Fred-Holgado-Interview.mp3|titles=Fred Holgado Interview]
Hi I’m Janet Baker, office manager of The Monticello Corporation, makers of Paper Tiger Filing System Software. We have with us today, Fred Holgado, who is our Information Technology Director here at Paper Tiger. Hi Fred, it’s good to have you.
Fred: Hi Janet, thanks for having me.
Janet: So tell us, we want to know a little bit about what’s going on in our IT department. Can you tell us why did The Monticello Corporation decide on Paper Tiger Online?
Fred: Well there are a few reasons why we decided that moving to an online app was our best choice. First and foremost, was that we wanted our customers to focus on using our product and not having problems while installing it or getting it to work. You know we sell 2 versions [of the desktop edition], one is single user version and we have had issues in the past with customers not being able to install it and a lot of it is because of difficulty of installing programs in Windows. It really makes it hard for people to focus on filing and take 20 to 30 minutes to try to install this program. On the other hand, our Network edition which allows multiple people to use the software, that’s a lot more complicated too because it involves Windows networking and that’s something that unless you have a lot of experience and knowledge with, it can be difficult to install.
The online product, it takes about 30 seconds from the time you sign up until the time you actually get to file, and the same thing with the multi-user version [of Paper Tiger Online.] All you have to do is basically open the email and you’ll get to start filing with your team right away. We think it’s a lot easier and much more streamlined for people to use compared to our Windows offering.
Janet: Awesome! And we’ve had a lot of great results from Paper Tiger Online, as well. Can you tell us what is it about online that makes Paper Tiger unique?
Fred: I think for the online version, we’ve really worked hard on making it easy to use. So from the first time you sign in, the application guides you along and tells you exactly what you need to do and the steps you need to take. Also we’ve worked really hard on our knowledge base articles to make sure that at any point in time that you need help, there is some documentation there, and as always, we’re here available and ready to help you with what you need. We’ve also put together some screencast videos that show you how to get started. Those are really easy to follow. It’s just a matter of loading the video and watching for a little bit and you’ll be able to get going with Paper Tiger Online in no time.
Janet: Tell us what are you doing currently to improve Paper Tiger?
Fred: One of the things we’ve recently just added is international character support. Now this doesn’t mean that the application has been translated into different languages, but now it allows you to put in any type of character like accent marks, or other types of languages like Chinese, Japanese, Arabic, etc. This is something that our customers were really requesting; and it took a little bit of work on our part, but now the whole application will accept any of those types of characters.
The other thing that we’ve done, that we’ve just recently finished, is our new support portal which allows you to search all the help articles that we have in real time. It’s really cool and easy to use. All you have to do is look up in the top right corner of the [online] application and there is a help button and it will take you right to our new support portal and you may be able to learn some cool new tricks about Paper Tiger Online.
Janet: So can you tell us what is in the future for Paper Tiger?
Fred: Sure, I can’t go into any specifics, but one of the things is that we’re really interested in and we really see a need is for people to be able to handle digital files properly. I think we do a great job of handling your physical paper, but establishing a relationship between physical paper and your digital files, we think it’s something very interesting. We also have some great ideas to organize actual information, as well, to start establishing relationships between some of the information you may have, whether it be on paper or whether it be on Facebook or other social media or a digital file like .pdf or email. So we’re really looking ahead and looking forward to working on these new things so that we can see what our customers are thinking about it.
Janet: Wow that does sound interesting. So I’m assuming that our customers will be able to make suggestions and that kind of thing; and they will be able to do that through our new tech support portal, right?
Fred: Absolutely, they can get in touch with us either through our tech support portal, shoot us an email, write on our blog, and be looking in the future for blog posts talking about this and we would love to hear what people have to say about our product and any way we can make it better for you.
Janet: Very cool. Well thank you Fred. We appreciate you being with us today. Now go back to work!
Fred: ok, no problem Janet. Thanks so much.
What suggestions would you make for the future of Paper Tiger Online? Take this short 2-minute PTOnlineDigital Survey and make any comments/suggestions in the feedback boxes provided. We have had some really great feedback so far. Thank you for being so passionate about Paper Tiger Filing System Software for document management!
