About The Monticello Corporation

General Questions

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• What are the advantages of using Paper Tiger?

• Paper Tiger software is a powerful paper filing system that uses the power of your computer to help you get your file cabinets organized and stay organized. Office filing does not need to overwhelm your staff and cause frustration.
• If document management is a challenge for your company, this product can make your life much easier. Difficulties with getting organized, filing systems and paper management can cause you or your employees to waste up to 150 hours per year!
• You'll immediately spend less time shuffling paper and more time being productive. You can now get organized and practice better time management.
• Paper Tiger software is a simple, yet powerful indexing method. Keep your paper in its original form (you do not have to scan it) and use the power of the computer to quickly and easily find/share the information when you need it. You get all of the best things from the computer, but do not have the problems of using a scanner. The system works just like a search engine for your paper files and other items!
• Paper Tiger is not only for your paper files, but for any item that you can put a number to. That's why we not only call Paper Tiger a filing system or document management system, but a "finding system." See Not Just for Filing Paper
• It is simple to learn, has great training resources (very important if you have staff turnover and need to train new employees) and it works. See the features that make Paper Tiger great for managing your paper files and other physical items.
• Here's the advantages of Paper Tiger and what the software can do for you:

1. Much less time consuming - setup, conversion & on-going maintenance.
2. Can input all documents - bound materials, original contracts, etc.
3. Does not destroy original documents - you keep the original paper.
4. Less expensive - use your existing equipment more efficiently.
5. No machines to break - you are using existing equipment.
6. Database corruption is possible - however printed index is kept.
7. Secure - not easily stolen, as files are indexed and file cabinets are heavy!
8. Low learning curve - simple to learn in 30 minutes or less.
9. Streamline your office and lower your stress level
10. Allow you to easily share information in your office (network edition)
11. Transform your files into a valuable, instantly-retrievable resource
12. Eliminate duplication of information
13. Get fast reaction to audits or other legal actions, because you can actually find what you need, when you need it!
14. Reduce disruption from employee turnover
15. Make you more responsive to your customers
16. Make filing almost...fun! - make filing less of a chore!
17. Manage paper files and other items. Basically, anything you can number, you can Paper Tiger! - use for more than filing paper documents - can be used to index CDs, DVDs, Collectors Items, Books/Binders, Storage Containers, Inventory items for home/office/other, etc.

 

What is the difference between Paper Tiger Online and Digital Tiger?

• Paper Tiger Online is for your physical items to help you get organized and be able to find things when you need them.
• Digital Tiger connects Paper Tiger Online to Google Docs, which will give you one place to search your physical items and your digital files. Digital Tiger is not a stand-alone product and must be used with Paper Tiger Online. The Paper Tiger Online Free plan is not included to participate in Digital Tiger.

How do I start using or migrate to Paper Tiger Online?

• First, click the Create an Account button.
• Log in with the user name and password you set up.
• From the Dashboard, click on Create a New Database or Import an Old Database. Existing Paper Tiger desktop software users can import an old Paper Tiger database from their .ptd or .bak file. Name the database whatever you want to see it named on the Dashboard.
• If you're new to Paper Tiger, you will begin by creating Locations. In Paper Tiger database, Location relates to where you will store your physical items (paper files, books, CDs, DVDs, storage boxes, etc) This can be named anything you want - however you relate to what you are indexing, i.e., Office files, Home files, Action files, Reference files, House, Basement, Garage, etc.  Paper Tiger uses Locations to represent these places where you store the items you want to be able to find later. 
• Then begin entering information relating to the items you wish to index within the Location(s) you create. Paper Tiger Locations are made up of Item names, description, capacity and review frequency. 
• To speed up the conversion process, we suggest you have an assistant to help you key into Paper Tiger as you dictate the Location, Item Name and keywords of each item. You can then be free to write on each item the Location number and file the item. The best advice to mastering the art of indexing and organizing using Paper Tiger is to start small and slowly expand. Break it down into chunks by setting up one location and adding items till the job is done or allotted time has passed and/or move on to the next location. As you add items, be sure to describe them in Paper Tiger and give descriptive Keywords to make your searches easier. The beauty of Paper Tiger is that related documents do not need to be physically filed together. You can use the Category function to categorize them together in Paper Tiger. Also, see this blog post A Guide to Converting to Paper Tiger.

What browsers can I use to access Paper Tiger Online?

• Internet Explorer 7 and newer
• Mozilla Firefox 3 and newer
• Safari 3 and newer
• Google Chrome 4 and newer

How many users can use my account?

• Paper Tiger is billed on a per user basis. If you need multiple users to access your Paper Tiger database, you will need to add additional users to your account.
• There are 3 multi-user plans in which the administrator on the account invites other users and assigns permissions as to what each individual user can view and/or edit in the database(s).
  • The Business Plan allows 2-10 users access at the same time.
  • The Elite Plan allows up to 30 users access.
  • The Unlimited Plan allows access to an unlimited number of users.
• For the desktop version of Paper Tiger, the Basic and Professional editions are single user editions and can only be installed onto one Windows computer. These single user editions are not designed to share the same database on more than one computer.
• For the multi-user edition of desktop version of Paper Tiger, the Network edition is licensed one per user/computer. You would need as many licenses as you have users that will share the same database(s). There is a server module and a client module for installation. Your computers will need to be networked and one of those computers would serve as the server where the database will be housed and shared by the multiple users.

 

Can I access Paper Tiger using my cell phone?

• Paper Tiger Online can be accessed from iPad or other tablets, however it does not have an app so it cannot be maintained from a cell phone/smart phone.
• Paper Tiger desktop version cannot be installed on these devices, as again, it is a Windows only software.

 

Can I get training to use Paper Tiger?

• We have training resources on our website at no cost.
• You can receive additional in person or virtual training from our Paper Tiger Experts. Paper Tiger Experts are independent businesses, so please contact them directly for pricing information. Many Paper Tiger Experts offer an initial consultation at no charge.

 

Do you have any Affiliate or Reseller programs?

• Our affiliate/reseller program for Paper Tiger Online is outlined at Affiliates
• Our affiliate program in which we offer 15% commission from sales made on our website referred from your website with our Affiliate link.
• Our Experts program are those who have previously sold Paper Tiger desktop version, are indeed experts using Paper Tiger and are actively selling Paper Tiger Online. These Experts will have the opportunity to be published on our website Experts page.
• We offer the opportunity for both our Resellers and Experts to offer Paper Tiger Online to their clients at 30% commission.
• Please note that you will need to sign up for both Paper Tiger Online and desktop version affiliate programs.
• To sign up for the Paper Tiger desktop affiliate program, go to Paper Tiger Desktop Affiliate
• Our Experts program are those who have previously sold Paper Tiger desktop version, are indeed experts using Paper Tiger and are actively selling Paper Tiger Online or desktop versions. These Experts will have the opportunity to be published on our website Experts page.We offer the opportunity for both our Resellers and Experts to offer Paper Tiger Online and desktop versions to their clients at 30% commission.
• We offer the opportunity for both our Resellers and Experts to publish their expertise on our blog for additional exposure and SEO. Blog posts are included in our weekly or bi-monthly e-newsletters. Contact sales@thepapertiger.com if you wish to become a Reseller or a Paper Tiger Expert or if you want to submit a blog post relative to how you use Paper Tiger, or relating to organizing or productivity.

Security Questions

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Is The Paper Tiger Online reliable, secure, and confidential?

• We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by DigitalOcean, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes DigitalOcean one of the best places to host mission-critical websites.

What is SSL and will it keep my communications absolutely secure?

• SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. The protocol allows Paper Tiger to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions. In Paper Tiger’s case, SSL keeps your client communications absolutely secure (Paper Tiger’s normal password protection keeps your information private, but SSL keeps it private and secure).

How do I enable or disable SSL encryption?

• By default the Paper Tiger login page has SSL enabled on it. All other pages are accessed using regular HTTP connections by default. To enable SSL (HTTPS) on all your pages, log into your account. Click the Accounts tab from the Dashboard and scroll down the page to the “Secure Connection (SSL)” section. Check the box, then click the update SSL preference button.

Is our data backed up in case of an emergency?

• Data is backed up nightly and secured on encrypted disks. We can perform full backup recovery in the event of a system-wide emergency. Our uptime is over 99%.

How can I get an electronic copy of my data for safekeeping?

• Click on the Database in which you want an electronic copy. Click the Database Preferences button. At the bottom of the pop up box, you will see the section 'Need to export your data?' Paper Tiger can generate an XML or Excel file with the data from your database. Then click on Export this Database button. This includes all locations, items, categories, transfers, and trash. This XML or Excel file cannot be imported back into Paper Tiger.

What happens if we need to "roll-back" and recover deleted data - or reverse a Transfer - can you do that?

• This depends on the type of data. Using your logs for guidance you can view and track back any changes that you make to an individual item manually. If you delete a database or a location in its entirety, all the data is lost and cannot be reversed or recovered.

Billing Questions

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What credit card types do you accept?

• We accept American Express, MasterCard, Visa, and Discover Network.

Do you accept Purchase Orders or payment by check?

• We accept POs from large companies, non-profits, government agencies and schools/colleges/universities for annual payments. You can email or fax your PO to us at sales@thepapertiger.com or fax at 815 331-5270. If you have questions, please email sales@thepapertiger.com.

Do you have special pricing for non-profits, universities, or other groups in need?

• We believe everyone is entitled to the best possible price we can offer. Those are the prices you'll find on the signup page. Our prices are among the lowest in the industry.

Can we pay for The Paper Tiger Online a year in advance?

• You can pay monthly or annually. Invoices are automatically emailed to the account owner every time you are charged.

Are there signup fees? Termination fees? Any hidden fees we should know about?

• Paper Tiger Online is charged per person/seat per month. We offer a discount for paying annually. There are no other hidden fees. We do not charge signup fees, termination fees, or any additional fees. Please see our price structure here.

Do you have a free trial?

• We do have a Paper Tiger Online Free plan for you to use as long as you wish. This is a limited plan. We do NOT require a credit card to create a Free account. You can upgrade at anytime that the Free plan does not meet your needs. You can view our Comparison Chart on the Pricing page to see the differences between the different plans.

How will billing occur if we upgrade our plan within a billing cycle?

• When you upgrade, you will be charged at the pro-rated amount based on the plan you choose and the amount of time you have left on your current subscription.

What is the refund policy? How does your refund policy work?

• For Paper Tiger Desktop version, you can return the software within 60 days for a full refund (less shipping and handling). If you downloaded the software, you are covered by the same guarantee. To receive a refund, simply email sales@thepapertiger.com



• You can return the software to:

  The Monticello Corporation

  PO Box 190645

  Atlanta, GA 31119



• Paper Tiger Online is a web-based subscription service.



• If you choose the month-to-month, pay-as-you-go service, we do not provide refunds when you cancel unless it is on the same day that you subscribe. You are billed every 30 days for the service automatically. You can cancel the service at any time and you won't be charged again, but you are responsible for any charges already incurred. Your account and database will be deleted on the date you choose to cancel the service. (you can choose to have your database exported to .xml format before cancelling)

  If you have paid annually, you will receive a refund prorated based on the remaining month(s) on your subscription.

What is your technical support policy?

• If you need technical assistance, simply go to the Support section of our website and click on the Paper Tiger Desktop or Paper Tiger Online section depending on the version you have. The direct link is thepapertiger.com/support You can then search for an answer in our knowledge base or create a tech support request from the bottom of that page. Response will be made during business days via email, and we try our best to respond within 24 hours. (check your spam folder) If our tech support team sees that resolution cannot be made via email, they will schedule a call or remote session with you.
• We do not have direct phone technical support, but again if tech support team sees that resolution cannot be made via email, they will schedule a call or remote session with you at no additional cost.