Technical Support Options
Free Support
The Paper Tiger 45-Day Included Support
To help you get up and running quickly and smoothly, FREE installation and upgrade support is available for The Paper Tiger during the first 45 days after purchase (based on day product is shipped). Make sure to consult our Support Policy to determine your eligibility for support.If support is not offered for your version of the software, you will need to upgrade to the most current release in order to get technical support.
We offer LiveChat, email, and phone support. Contact Technical Support
Premium Support
There are two premium support offerings - support paid for by the minute and support paid for by the year.
One-Time Support/Pay-per Incident
The Paper Tiger technical support is available on a per-call basis for $2.99 per minute 24 hours a day, seven days a week.
Please call 1-888-275-9811
Pay For Support By The Year
The Paper Tiger technical support is available as a yearly contract for $199.95 per license (seat). We offer discounts on support for 5 users and larger, please see the chart below.
| # of Users | % Discount | Cost (annual) |
|---|---|---|
| 1-4 Users | n/a | $199.95 per user |
| 5-9 Users | 10% discount | $179.95 per user |
| 10+ Users | 20% discount | $159.95 per user |
This means you will have access to top notch technical support throughout the year for technical issues related to The Paper Tiger software.
Simply call 770-446-9090 or 800-430-0794 (option 2) to order an annual technical support contract.
Terms and Conditions
Terms and conditions of support, support features, pricing and support availability are subject to change at any time without notice. Support is available only to registered users of currently supported versions of software.
For more information about continuing your support period beyond 45 days, click here to purchase a support contract online or call our customer service department at 800-430-0794 or email sales@thepapertiger.com
