Paper Tiger offers users technical support in various ways:
Knowledge base: The Knowledge Base is a collection of valuable information for immediate help for Paper Tiger Online. The knowledge base information ranges from frequently asked questions, screen shots, video tutorials, feature walk-throughs, and user forums. In addition, we provide free training videos and tutorials and webinars on our website and support portal.
Access to Tech Support team: Users can get in touch with a member of the Paper Tiger Tech Support team by:
- Opening a Ticket request or send an email: You can open a support ticket request at any time from within Paper Tiger Online gold HELP button, or from our website support page. Simply go to the Support section of our website and click on the Paper Tiger Online section. The direct link is http://www.thepapertiger.com/support/ You can then search for an answer in our knowledge base or create a tech support request from the bottom of that page or any knowledge base page. Response will be made during business days/nights via email. (check your spam folder) If our tech support team sees that resolution cannot be made via email, they will schedule a call or remote session with you.
- You can also send an email to firstname.lastname@example.org. Our goal response time is for all support tickets and emails to receive a response within 24 business hours of request.
- Live Chat: Users can chat with a support agent within the business day from the Paper Tiger website. If a live agent is not available, we will receive an email from the chat. Please input your email address within the chat so that we can respond to you via email. (We strive to have a live agent available as much as possible during the hours of 9:00 AM - 5:00 PM Eastern time zone)
- Scheduled phone ins: A user can request a phone-call to be scheduled by opening a tech support ticket request or send an email to email@example.com.