Frequently Asked Questions

Dear Paper Tiger Customer,

The FAQs (frequently asked questions) listed below should answer almost any customer service question you have. If you cannot find the answer to your question, please Contact Us and we will get back to you promptly. Your business is very important to us and we continually strive to exceed your expectations. Please read the information below carefully or use our convenient search tool for the fastest response to your inquiry.

General Questions

At first glance, this method looks like it will take me longer to file than with my current alphabetic method, is that true?

You are right on first glance it looks that way but actually using The Paper Tiger method it takes much less time to file each day/week. Because ALL of your physical hanging file folders are already setup and in place in your file cabinet, you can file paper very fast and easy. Because you can write the file number on the documents to be filed, when you have to re-file them again it takes almost no time at all.

Why now? Aren't paperless offices the trend of the future?

Computers, printers, fax machines, e-mail, high-speed copiers and the Internet have dramatically increased the volume of information we must deal with every day. Experts estimate that fully 95 percent of the world's information today is stored on paper, rather than electronically, and that figure is not expected to change much in the immediate future.

The Paper Tiger software seems expensive, how do I justify the cost?

In business today, time is money.  Many people spend over 150 hours per year looking for lost information in their office.  When this information needs to be shared, the problem is much worse.  The software is designed to save you and your company money.  Click here for the Return on Investment calculator to see how to justify the investment in the software.

What if I try The Paper Tiger and don't like the indexed method? Will I be left with an office full of randomly indexed documents with no method of retrieval?

No. The Paper Tiger will print out your file labels in alphabetical order, ready to be inserted in your hanging file folders. It is also recommended that you start with a small part of your filing to test first. You will immediately see the results!

Is the office manager or administrative assistant less important with The Paper Tiger?

No. office managers and assistants are the experts at managing the process. They are responsible for training others on the system and being the organization's information manager. With a tool like The Paper Tiger software installed, the office manager and/or assistants can spend less time filing and more time addressing other more important issues.

Is this product difficult to learn?

No. When people are first exposed to the concept of indexing, they take a minute to understand it because it is new. In reality and in practice, the method could not be simpler. With indexing there is nothing to remember, the computer keeps up with everything. You no longer have to remember how you filed the papers in your file cabinets! To help you learn the software and the basic organizational techniques that you will need, you can take one of our FREE Teleclassess and/or you can watch the multimedia tutorial that is provided on the website and is shipped on The Paper Tiger CD.

FREE Teleclass schedule

Video Tutorials

It frightens me a little to think that I will look in my file cabinet and see just numbers on the tabs. What happens if my computer breaks?

The benefits of the indexing method employed by Paper Tiger are many. The first is security. Because your files are numbered, it makes it difficult for people who are unauthorized to see confidential information. Secondly, you can setup ALL of the files ahead of time (the software ships with over 300 pre-printed tabs) so actual filing is very easy. Finally, most users of The Paper Tiger keep a printed report of the contents of their file cabinet (printed in alphabetical order by main keyword) handy for quick reference and in case their computer is temporarily out of service.

With The Paper Tiger, do I have to index every single document?

Absolutely not. You can group documents together just like you would using an alphabetic method of filing - basically the way that makes the most sense. The Paper Tiger just allows you to find the hanging file folders much faster and allows you to put multiple keywords on each file folder using the power of the computer. It really works!

How do you know this method will work better than others?

The tools and the methodology were tested in the lab and in the field for more than three years by a wide range of users. Now there are thousands of government agencies (federal, state and local), businesses, non-profits, professionals and individuals using the software each day to solve their problems with paper.

The software is installed all over the world in almost every kind of office imaginable. The product is designed to be simple and easy-to-use and you can learn the software in less than 1 hour. Now you can find your information in less than five seconds…guaranteed!

How long has Monticello – the makers of The Paper Tiger software been in business?

The Monticello Corporation has been in business for 14 years and has become the leader in its marketplace – paper management software.  There are tens of thousands of customers using the software all around the world.  The client list includes many major universities; local, state and federal government agencies; major non-profit organizations; small companies and big companies alike.  Monticello is and has been a member of the most respected – Better Business Bureau Online for many years.

Click here for a list of just some of our customers.

How does The Paper Tiger differ from other document management products?

We describe the product as a paper management application rather than a document management application intentionally, to distinguish it from scanning-based applications. Unlike scanning-based products, The Paper Tiger software is designed to allow users to keep paper in its original form, without the need to use a scanner.

What is the address, email and phone number of The Monticello Corporation, makers of The Paper Tiger software?

You can find this here.

How do I subscribe to your newsletter?

Click on the button below to sign up for our Newsletter.

How can I order the software?

The fastest way to purchase The Paper Tiger software, is to simply go to our website at www.thepapertiger.com and place your order.

Most questions regarding the software are answered on the website. If you have a specific question that is not covered on the website, please email us at sales@thepapertiger.com with your question.

Please give us as much detail as possible so that we can give you the fastest response.

What's The Monticello Corporation's Privacy Policy?

Click Here for The Paper Tiger Privacy Policy.

Sales Questions

What are your cutoff times for shipping the same day?

All orders received by 12:00 noon, will be shipped the same day.  Please allow for weekends and holidays when calculating the receipt of your order.

Why do you not offer support or updates on Paper Tiger versions before 4.0?

Due to the cost and complexity of developing and maintaining the current version of The Paper Tiger software (or any software for that matter), Monticello only offers support (administrative or technical support) for previous versions of the product for twelve (12) months following a new major release.  As long as the older versions of the software are running properly and meeting the customer’s needs, customers are licensed to use the older versions and are not forced in any way to upgrade.  However, if the customer were to run into any compatibility issues with new Microsoft software releases (as frequently happens) or any other issues related to an unsupported version of The Paper Tiger, they will need to upgrade to the newest version of the software in order to receive support and be provided on-going software updates.  Currently, version 1.0, 2.0 and 3.0 are no longer supported.  In order for customers to avoid problems and get technical support, it is strongly recommended that they stay current by purchasing the newest version of the software.

Can we purchase a network version of The Paper Tiger software?

Yes! The single-user version of the software works great but the network version is really fantastic! If you work in an environment where you have a central file cabinet(s) and need to share information with others, The Paper Tiger software is a must have application for office productivity. It virtually eliminates lost information, reduces duplicate files and allows everyone in the office to put the keywords that they like on the file for later retrieval. Sharing information is much easier with the network edition of The Paper Tiger software.

Is there a limit to how many users I can have on the network edition of The Paper Tiger software?

To be technically correct, the answer is “yes” there is a limit but the number is so high that, as a practical matter, you will never hit it.  So in less technical jargon, “no” you can add as many users as you like.

Do I need a copy of The Paper Tiger software on every computer that I use it on?

Yes.  The Paper Tiger software is legally licensed to each computer and you will need to purchase an individual license for each computer that you use.

Is The Paper Tiger software compatible with the 64 bit version of Windows?

Yes.  The Paper Tiger software is designed to run on both the 32 bit and 64 bit version of Windows.  Click here to see The Paper Tiger software’s system requirements.

How do I update my name, company name, address, phone or email with Monticello?

You can update your contact information using the Registration Page.

What type of hardware, software (system requirements) do I need to run The Paper Tiger software?

Click here to see The Paper Tiger software’s system requirements.

Can I have my order shipped overnight?

Yes.  Please place your order and select the expedited shipping (at a higher cost).

Which edition of the software should I purchase?

The Paper Tiger software is offered in three editions: Basic, Professional and Network.  Each edition of the software does the same thing, however, they have different features that could help you, depending on your particular circumstances.  We have prepared a comparison chart that is available on the website. Click here for further details.

How do I know what version of The Paper Tiger I'm using?

From the Help menu, select "About Paper Tiger".

How do I know that my order has been shipped?

If you gave us your email when you placed your order, you will receive an email with the tracking number from the carrier that we used to ship your software (usually either USPS or UPS)

You can go to their website to see when to expect your order. If you have further questions, email sales@thepapertiger.com.

What forms of payment do you accept?

Most orders are processed in the secure shopping cart using the customer’s credit card (all major cards accepted).  However, many large companies, non-profits and government agencies choose to and can purchase using a purchase order (PO).  If you have questions, please email sales@thepapertiger.com.

If I am dissatisfied, how can I return the software?

Monticello has always offered a 100% satisfaction guarantee on the software.  If you are unhappy for any reason, you can return the software within 60 days for a full refund (less shipping and handling).  In a world where with most software, “if you open it – you cannot return it”, Monticello believes in total customer satisfaction with the purchase and you are covered – no questions asked.  If you downloaded the software, you are covered by the same guarantee.  To receive a refund, simply email sales@thepapertiger.com.  Click here for the details of our 100% satisfaction guarantee.

Can I purchase an Apple Macintosh version of The Paper Tiger software?

We do not currently offer a Macintosh version of the software.  However, we understand from our customers that many of them are using the software on their Macs with a Windows emulation program such as Parallels.  Monticello cannot verify that this approach will work for you and does not offer any technical support for Windows emulation programs on the Mac, but you can see if this works for you at no risk with our 100% satisfaction guarantee.  We have also heard of our Mac-oriented customers taking an old Windows PC and dedicating it to just running The Paper Tiger software. 

Click here for the details of our 100% satisfaction guarantee.

Learning The Software/Traning

What is in The Paper Tiger's multimedia module?

The Paper Tiger's video tutorial is designed to quickly teach you the basics of using The Paper Tiger software.  The multimedia modules are educational and entertaining.  You will find that your office is a jungle, paper is a tiger, and there is an enthusiastic guide showing you how to tame your Paper Tiger.  The tutorial makes it simple, easy and fun to master the basics of paper management.

To view The Paper Tiger video tutorial, click here.

What does a professional organizer do?

Professional Organizers provide systems, solutions and information to help people more effectively manage their environment. Many specialize in specific areas of organizing including work in the following areas: business (corporate and home office), time management, paper management, clutter control, behavior modification, space planning, residential organizing, event planning, errands, financial management, memorabilia/photographs, relocation, records management, computers, estates, public speaking, and training.

Some professional organizers work with specific populations such as seniors, children, students, legal/medical offices, ADD, or chronically disorganized clients. Some professional organizers work regionally, while others have national or international availability. If you would like to learn more about how a professional organizer can help you convert your organization to The Paper Tiger software, please click here to email us.

 

I want to better understand how to use the software. Where do I find the list of free recorded teleclasses that are offered?

Click here to see the list of free recorded teleclasses.

How do I view PDF files?

You will need Adobe Acrobat Reader in order to view a type of file called a .pdf. To obtain a copy of Adobe Acrobat simply click on this icon and follow the instructions. Adobe Acrobat Reader is FREE and simple to download and setup on your computer.

What are the pre-printed labels and why do I need them?

When Monticello invented the software, we wanted to make the process of converting the software as easy as possible.  The pre-printed labels (also called tabs) will really save you time.  They are perforated and ready to snap out and put into your existing hanging file folders.  If order the software and have it shipped to you, you will get the pre-printed labels (tabs) along with the software on CD.  If you download the software, you will need to print out the tabs from the software or create them manually.  You can print labels from the software but the pre-printed, perforated labels (tabs) make your conversion The Paper Tiger software quicker and easier.

What is the easiest and best way to learn the software?

If you need further information on how to use the software and/or help with the conversion of your paper files (this is not technical support – this is usability 'how to use the software' support) to the new Paper Tiger system, there are many options available to you: 

VIDEOS - The Paper Tiger website has The Paper Tiger videos that are available for free, that give a good overview of how the system works and valuable tips on how you can approach the conversion of your paper files to the new system. 

TELECLASSES – previously recorded teleclasses taught by qualified instructors are available 24 hours per day, 7 days per week, 365 days per year for free on our website – you can listen to these classes at your leisure.  Go to www.thepapertiger.com for further information. 

CONSULTANTS – there are over 100 Paper Tiger trained professional organizing consultants around the U.S. and abroad, that will work with you either over the phone or in-person to complete your conversion, setup and training on the new Paper Tiger system.  You will negotiate directly with the consultant regarding their fees. 

Technical Questions

Welcome to The Paper Tiger Help Desk

Hi! Welcome to the Paper Tiger Help Desk. Here you will find an ever-growing resource of technical information regarding The Paper Tiger software. In here you can:

  • Find Knowledge Base articles to help you tackle technical issues

  • Contact our support team for help

If you need help learning how to use the software, check out our Get Started Now! Guide and our other Learning Resources for some great tutorials and other learning material.

 

To search our knowledge base, use the search box on the right side of the screen. Type an error such as: "Error 5", or "OpenSQLServer". The search box works best by typing the error that comes up in the error message. Don't enter the entire message, but try and chose the most descriptive words such as the error number.

If you cannot find help in the Knowledge Base, you can submit a request to our Support Team by hitting the "Submit a Request" button at the top of the page.

 

We hope you can find everything you need in our Help Desk!

The Paper Tiger Team

I am told that I need a serial number to use the software, where can I find that?

If you were shipped the actual software, The Paper Tiger serial number came in your package (usually on the CD-ROM disk jacket).  If you ordered the software download only, you were sent an email with The Paper Tiger serial number in the email.  If you have lost the serial number, click here for directions on how to get another serial number.

Why do I have to pay for technical support by telephone?

Our customers need technical support at all times of the day and many times after business hours, on weekends and holidays – basically, when they have time to “get organized” and streamline their filing.  We want to provide this high level of technical support and so, the telephone support must be an item we charge a fee in order to provide.  The Paper Tiger technical support knowledge base is always free and many questions can be answered using this method.  In addition, emails sent to technical support are always free.  Please click here for further details on how to receive technical support.

If I decide to move to a new edition of the software (Basic to Pro), (Pro to Network), etc., will I be able to easily move my database to the new edition?

Yes.  The Paper Tiger software is designed to make moving to a new edition very easy.  Click here to access the Troubleshooting Knowledge Base that contains topics on how to upgrade and convert databases.

I have lost my Paper Tiger serial number, what should I do?

Please send an email to our automated serial number system.  To prove you are a registered user of the software, please include in the email your name, the name of your company, address, email address and phone number. The system will attempt to find you and send your serial number. Send your email to serials@thepapertiger.com

How do I get technical support?

Excellent technical support is available to you 24 hours per day, 7 days per week, 365 days per year.  Click here for further details. Please make sure that your version of the software is supported by clicking here

We have lost our software/cd, what can we do?

If your software was version 1.0, 2.0 or 3.0, you will have to purchase an upgrade to the newest version 4.0. We no longer have the 1.0, 2.0 or 3.0 disks or download available.

Click here to order an upgrade.

If you already have 4.0 but need a replacement disk, you can get this for $30.00. Here are the following options:

Paper Tiger 4 Basic Replacement CD

Paper Tiger 4 Professional Replacement CD

Paper Tiger 4 Network USer Replacement CD

Paper Tiger 4 Network Admin Replacement CD

If you have further questions, please email our Sales Team.